Instructions for Use – the New ISO 20607

Instructions are one of the basic items that users expect to get when they purchase a product, and yet these important documents are often poorly written, badly translated, and incomplete. Key product features are badly described, and information on features, settings and hazards may be absent. All of this despite the fact that the minimum…

Read More

Translation Bafflement

iStock_000009386795Small - Photo of Instruction manual

I’ve been noticing a trend with some of my clients that I am having difficulty understanding – maybe a reader can help me get this… A basic requirement in the EU is that manuals and other information a manufacturer provide to their customer be provided in the official language of the country where the product…

Read More